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Refunds / Changes

5.4 Right of withdrawal

The sale of products through electronic stores constitutes a contract for the distance marketing of goods in accordance with the provisions of Law 2251/1994, as amended and currently in force. You have the right to withdraw from the purchase of any product, pursuant to Articles 3e-3ib of Law 2251/1994, except the following:

(a) products manufactured according to consumer specifications or clearly personalized;

(b) products which may  be deteriorated or expire soon;

(c) sealed goods which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery;

(d) goods which, by reason of their nature, are inseparably mixed with other elements;

(e) alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the contract of sale, the delivery of which may be affected only after 30 days and the actual price of which depends on fluctuations in the market beyond the control of the seller;

(f) sealed audio recordings or sealed video recordings or sealed computer software, unopened after delivery;

(g) newspapers and magazines of all kinds.

You are entitled to cancel within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day after you acquired the physical possession of the goods you purchased. In order to exercise your right of withdrawal, you must send a clear statement (e.g. letter, fax or e-mail) to the store owner, such as the template withdrawal statement we provide to you (link to template). In the event of withdrawal, you must return the product you purchased to the seller within 14 days, incurring only the relevant return expense, and the seller must return the product price and delivery costs within 14 days of receipt of the statement.